Customer Service-The Key to Survival

If you are wondering where good customer service has gone these days when you’re ignored by the salesperson in the department store, snubbed by the desk clerk who is “on break”, or felt like the invisible man (woman) while the “service person” talks on their cell phone then take comfort in knowing that impecable service does still exist and it’s a sight to behold at the Wild Horse Pass Resort. www.Wildhorsepassresort.com  Four of us dined at Kai, the feature restaurant at the resort last night to celebrate friends’ anniversary.  I have never had such a memorable experience at any restaurant, in my life.  The resorts setting is magical and our table overlooked the mountains and gorgeous pool area. You know you are in for a unique treat when four waiters surround your table place a linen napkin in each of our laps.  The ambience is soothing as the waiter arrives in seconds to explain the history of the resort and takes our drink orders. (which were fabulous) Returning shortly with menues in hand he shows us four different original water colors, each with it’s own story, that grace the covers.  The gorgeous works, all 150 uniquely different, were painted by the current head of security at the resort. Very interesting tidbit.  The themed menu showcases the American Indian culture with many ingredients coming from local Mother Earth. Many of the produce is purchase from the student gardeners at the school nearby.  The menu selections were poetic and it was hard to choose between them. I won’t bore you with details of each meal, which included an unbelievably good Grouper and pork loan embellished with delicous sides.  I have to mention the breads, very different with some made on site with local seeds and herbs.  Hard to explain, but soooo good. Back to the service.  Our every need was met and attended to with perfect timing, never did we have to ask for anything.  The wait staff is incredibly skilled and fully knowledgable about the food, the area and the resort.  The service was so unbelievable good, not just at the restaurant, but throughout the resort.  Get this:  When the waiter overheard our friends tell us their air conditioning was not working too well in their room, he informed us he notified maintenence and it would be taken care of right away.  Bottom line is this. When is the last time someone raved about your customer service.  In this highly competitive business climate you have to go the extra mile or two miles if we have to so our customers feel special, appreciated and cared for.  At Exhibit Experts, we have tried to do just that for fifteen years.  I am sure that is why we have customers that have been with us for that long.  We can always improve, and welcome feedback to keep us on our toes, but it has always been a priority for us and that’s a promise.  Check us out www.exhibitexpertsaz.com if you need any tradeshow displays or products for exhibiting and treat your self to an exceptional dining experience by visiting Kai at the Wild horse Pass Resort.  Bon Appetite!

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